Terms and Conditions of Pharmalat Online Store
Last Updated: October 18, 2024
The following terms and conditions govern the use of the Pharmalat online store, as well as any transactions made through it. By using the website to make purchases, customers agree to be bound by these terms, as well as the laws and regulations applicable in the jurisdictions where operations are conducted.
1. General Sales Conditions
All purchases made through our online store are subject to product availability. Pharmalat reserves the right to modify, limit, or suspend the availability of any product at any time without prior notice.
The prices published on the website are final prices unless otherwise stated and are subject to change without prior notice. No price will be guaranteed until the payment process has been completed.
2. Purchase and Payment Process
Pharmalat offers a secure purchase process through international payment gateways. Currently, we accept payments with Visa, and other payment options may be added in the future. By providing their payment information, the customer guarantees they are authorized to use the card or account associated with the provided details.
All payments must be processed and approved before the order is dispatched. We reserve the right to reject any transaction we consider fraudulent or invalid.
3. International Shipping
Pharmalat ships to Latin American countries and Canada, from Canada to Argentina. Once the purchase is completed, orders will be processed and shipped within 1 to 2 business days, and delivery will be made within an estimated period of 4 to 5 business days through UPS.
Shipping Responsibility: Once the package has been delivered to UPS or any other designated courier service, the responsibility for the integrity and timely delivery of the package lies entirely with the carrier. Pharmalat is not responsible for delivery delays, losses, or damages that may occur during transit. The customer agrees that any claim related to product loss or damage must be directed to the courier company.
4. No Returns or Exchanges Policy
Pharmalat maintains a strict no returns or exchanges policy. This means that once a product has been purchased, refund, exchange, or return requests will not be accepted under any circumstances unless mandatory legal provisions require otherwise.
Customers should carefully review product details before making a purchase, as no corrections or order cancellations will be allowed once processed.
5. Claims for Damaged Products
In the event that the product is damaged during transit, Pharmalat is not responsible for such damages, as the responsibility lies with the carrier. The customer must file claims directly with UPS or the courier company that handled the shipment. Pharmalat is committed to providing the necessary assistance to facilitate the claim process with the courier company, but it will not refund or replace damaged products.
6. Product Warranties
Pharmalat offers no explicit or implied warranties on the effectiveness, results, or proper use of the products purchased. All pharmaceutical and related products sold through our website must be used in accordance with the specific instructions provided on each product’s page.
The customer is responsible for ensuring that the products purchased are suitable for their intended use and that they have appropriate medical or pharmaceutical advice before the purchase. Pharmalat assumes no responsibility for improper use of the products or for adverse reactions resulting from their consumption or application.
7. Disclaimer of Liability
Pharmalat is not responsible for the leakage of personal information due to cyberattacks, unauthorized intrusions, or system vulnerabilities beyond our control. While we implement advanced security measures, including data encryption and protection of personal information, we cannot guarantee the absolute invulnerability of our systems.
8. Customer Support
Pharmalat offers customer support through the following channels:
- Email: sac@pharmalat.net
- Phone: [contact number]
Customers may use these channels to resolve order queries, obtain technical assistance, or general product information. Please note that return or exchange requests will not be processed, in compliance with our no returns policy.
9. Policy Changes and Updates
Pharmalat reserves the right to modify these terms and conditions at any time without prior notice. The policies published on the website at the time of purchase will apply to that transaction. Customers should periodically review the terms to stay informed of any changes.
10. Governing Law and Jurisdiction
These policies are governed by the laws of Guatemala, without prejudice to the application of international laws on e-commerce and consumer protection in the countries where Pharmalat operates. Any disputes arising from the use of this website or the purchase of products will be resolved under the jurisdiction of the courts of Guatemala.
Disclaimer: By using this website and making a purchase, the customer expressly accepts these terms and conditions. Pharmalat is not responsible for any misunderstanding or non-compliance with the terms by the customer.
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